LIES. American Airlines has lied to me continuously. My bag did not arrive within the airport. I was awaiting an extended period of time in the carousel and no baggage came out for my flight. Nor did anybody through the baggage Place of work that had a transparent see with the carousel come out to convey absolutely nothing can be coming. I checked for the Business office and so they then reported there was NO REASON why my suitcase shouldn’t have arrived. They ended up to ship my suitcase to me at my lodge. At 2:24 PM I obtained a mobile phone get in touch with from the recorded information expressing my bag was picked up and could be shipped inside 6 several hours. LIE. I called the delayed baggage amount and was advised it had been picked up at three PM and would be shipped inside six several hours. LIE. I checked on the net this evening and it claimed it had been picked up at 3 PM and could well be shipped in six hrs. LIE.
Unsure if this will operate …. I tried to speak to an individual about some problems and having reimbursed for Resorts remain in Dallas due to skipped flight into Mobile Alabama. Also the gate agents in Dallas were being no help in the slightest degree with attempting to get lodge space or the rest. This would not be a huge deal if was for myself a developed guy in my late 50’s . But this was my 24 year aged daughter touring with two youthful small children ( two 1/2 yr and 3month previous ) touring again to check out her relatives simply because her Partner is from the Air Power stationed overseas.
Ultimately we obtained all of our bags and naturally one of my baggage wasn't there. As predicted it absolutely was dropped, my sons car or truck seat was dropped. Exactly the same ladies that experienced lied earlier spelled out that it had to be there, scanned in.
I just bought off the phone with Connie Sanders while in the DFW Office environment. I questioned for her identify for the reason that she was so kind and helpful to us. I have infrequently encountered another person so helpful and caring. If your Reps can be like her you might have a fantastic airline.
I referred to as AA this morning and I was notified that they observed the vehicle seat in NYC. It will likely be leaving NYC this afternoon and we be at my house someday right now or tomorrow.
I are over the cell phone for 3 several hours wanting to take care of a difficulty the place my bag was break up open up and my belongings lacking.
Does American Airways Possess a policy Never to talk to their travellers (that have all paid out to fly on that airline)???
On Oct twentieth of the 12 months I'd the regrettable opportunity to fly American Airlines from Myrtle Seashore to Jackson with the ultimate leg currently being from Washington the Jackson. This was an 8 pm flight (AA3879) which must have been a tranquil and to some degree comforting flight At the moment of evening but was changed into pure distress by a impolite and unhelpful attendant. I didn’t get her name since her tag was turned backward but considering the fact that she was the one attendant within the airplane her identification shouldn’t be far too not easy to sort out. As I generate this I understand the futility of my criticism because I will appear off sounding just like a disgruntled passenger who exaggerates a Tale to produce a point. Be that as it may, I will tell you what happened figuring out that the fellow sitting next to me as well as the girls through the aisle can affirm what I say. The two females across the aisle operate with me and as we deplaned built the remark that “she undoubtedly had it in in your caseâ€. I regulate a Exclusive investigations unit for an insurance provider. We experienced long gone to Myrtle Seaside for a seminar and had to return as a result of Washington. Our flight wasn't complete but was in all probability eighty to eighty five % of capability. I had the aisle seat of 10C. My seatmate was a pleasant younger gentleman that I'd personally from this source describe as sturdy. He was all around 5 foot nine inches and weighed 350# or so. He did all he could to confine himself to his Area permitted but some points just don’t work. The middle armrest not merely wouldn't occur down but could not even be noticed as it was halfway of his appropriate shoulder. Although I'm not big, I had to sit at an awkward angle to suit within the seat mainly because his appropriate side would have been guiding my left shoulder if I attempted to sit Usually within the seat. My prepare was to be certain the aircraft experienced boarded In order not to get somebody else’s seat after which transfer to a more relaxed seat. I had my eye on the window seat two rows up which was an exit row. A smallish Woman sat from the aisle seat and we would've all been relaxed. Here's wherever issues collapse. As I used to be waiting for the doorways to shut I was wanting up the aisle and recognized the attendant go above to Stacy Pickering, our state auditor who I occurred to be aware of, and say anything to him and movement to an empty row numerous rows at the rear of him. He thanked her and got up to move into the seat the attendant pointed him to. I read the doors near and a couple of minutes later on the attendant walked on the back again and I requested When the airplane was totally boarded.
Had a web based reservation set to go and when looking to post it advised me to start above – I termed a representative right away and claimed they could see the price I used to be quoted but when refreshed when up $120 – Hard to feel that they'd not stand by what they may see on-line – I wound up needing to fork out the additional $a hundred and twenty due to the fact I needed Those people precise flights – all over again tough to consider they'd not stand beside the net selling price – really expensive
Hi my name is larneta and i flew with American Airlines for The 1st time to do a suprise bridal shower for my best friend,but Once i landed my baggage wasn't there.they sent my baggage to Wisconsin. Ihad All the things to the suprise bridal shower in Individuals luggage.I couldnt work out why they where in Wisconsin And that i didnt treatment I just desired them to be where by I was without delay.So I needed to terminate everything. All her family and his friends and family.I had been actually crying during the airport she didnt even know I had been there I arrived early only for the suprise.
I just completed emailing a problem to customer resolutions but accidentally strike a thing and my message disappeared; did you get it?
06/eighteen/16 – Are actually a loyal, Regular flyer buyer for more than 30 a long time. I h ave never seen these kinds of very poor client service and apathetic attitudes from AA workers. Now sitting down at Miami Global, on a clear sunny saturday early morning, touring with two youthful youngsters looking to get to Asheville with your Airways (document locator: WCEARA), but our flight to Charlotte was straight away delayed, triggering us to overlook our flight to Asheville, all other flights are full, we had been sent BACK by way of security simply because your staff in the gate couldn’t (or wouldn’t), help us (that was fun), then had to operate back Just before we could get towards the ticket counter since the flight departure was bumped back up!
I'm so disappointed in the way my past flight was taken care of as what I think about myself a valued client/
I'm astonished at the lack of consumer service at American Airlines. I was a flight attendant for 30 many years and took great pride during the training I been given from American. On the recent journey I viewed a passenger and agent argue about which one was ruder. There's no clear enforcement of grooming rules anywhere in the company.